LIFETIME WARRANTY
Hybrid Battery 911, LLC (hereinafter "HB911") is pleased to offer a LIFETIME WARRANTY to customers who elect this option at the time of sale, which becomes effective at the conclusion of their original 1-year, 3-year, or 5-year warranty. This warranty provides continued protection for the same vehicle and battery under the terms and conditions outlined herein. Please retain a copy of this agreement for your records. A copy will be provided at the time of activation.
Important Usage Notice:
This warranty is not recommended for individuals who drive fewer than 7,500 miles annually or fewer than 625 miles per month. This is because aging hybrid batteries rely on regular vehicle use to maintain optimal performance, as frequent driving enables the battery to charge and cycle properly. Prolonged inactivity or minimal use can result in reduced battery lifespan or failure.
All terms and conditions outlined in this agreement are deemed accepted upon purchase and/or payment of the LIFETIME WARRANTY. By initiating payment or otherwise using the product or services covered by this agreement, the customer provides implied consent and agrees to be bound by the terms and conditions herein.
Warranty Coverage
Seller's liability under this agreement is strictly limited to the replacement of the defective or failed hybrid battery originally installed by HB911. In the event of a valid warranty claim, HB911 will replace the failed battery with an equivalent battery at no cost to the customer, provided the customer's warranty is active, current on payments, and not void due to any violation of the terms herein.
Warranty Duration
The lifetime extension remains valid only as long as subscription payments are received on or before the due date. Missed or late payments will result in immediate termination of coverage, and the warranty will be considered void from the date of payment lapse. Reinstatement following a lapse in payment is not guaranteed and may be subject to additional conditions or fees.
Geographic Scope of Service
Warranty service is valid only in states currently serviced by HB911. Should the hybrid battery fail in an unserviced state, the customer is responsible for transporting the vehicle to a serviced location. Transportation and towing costs are the customer's responsibility. A list of serviced states is available at www.hybridbattery911.com.
Commercial Use Policy
Vehicles driven over 45,000 miles annually are considered commercial. Customers must disclose commercial use prior to initiating coverage. An additional fee of $699 applies to commercial vehicles. This warranty applies to commercial vehicles such as UBER, LYFT, taxis, and courier services, but may be subject to mileage-based restrictions. Contact HB911 for additional terms and pricing.
Warranty Voiding Conditions
Warranty coverage is void under the following circumstances: the vehicle is stationary for 14 or more consecutive days; removal or tampering of HB911 quality control/tamper-proof stickers; abuse, misuse, accidents, or poor engine performance; fuel or oil depletion; customer failure to address diagnostic fault codes provided at installation; unauthorized modification or installation of aftermarket accessories; improper handling or installation of hybrid battery components; exposure to chemicals or excessive moisture; damage due to pests (e.g., rodents, insects); acts of nature or force majeure (e.g., floods, fires, hurricanes); failure to repair or replace a faulty "combination meter" prior to service.
Low Mileage Deductible Policy
Inadequate mileage may result in irreversible battery damage. Customers will incur additional costs based on the table below if hybrid battery failure is attributed to insufficient driving:
Battery Replacement Fee
Mileage | Battery Replacement Fee
0 – 1,500 miles/ 125 miles a month | Full retail price
1,501 – 2,500 miles/ 208 miles a month | $1,099
2,501 – 4,000 miles/ 333 miles a month | $899
4,001 – 5,500 miles/ 458 miles a month | $699
5,501 – 7,500 miles/ 625 miles a month | $499
Mileage is calculated as: (Current Odometer - Previous Odometer) ÷ Time Passed × 12 months. If current mileage cannot be confirmed, the warranty appointment is void.
Warranty Claim Requirements
Customers must scan for OBD fault codes and provide photo evidence of all current codes before a service appointment is scheduled. Hybrid-related codes are required to validate claims. Any unrelated codes that affect performance must be resolved before a replacement can occur.
Lights activating on your dashboard, including messages such as "Check Hybrid System," is not necessarily an indication of a hybrid battery issue and may indicate other issues with the hybrid system not related to the battery. Codes must be pulled to determine the exact issue to initiate a warranty claim. A refundable deposit of $350 is required for warranty claims submitted without current or confirmed hybrid battery fault codes. If no relevant codes are found during an on-site visit, the $350 becomes a non-refundable service fee.
Transferability The LIFETIME WARRANTY is fully transferable to the next owner of the vehicle that received the hybrid battery from HB911. This transfer must be completed within 14 days of the sale of the vehicle and is free of charge. The warranty can only be transferred once. Please contact HB911 as soon as said vehicle is sold to a new owner. HB911 can be reached at 1-888-761-1911, https://www.hybridbattery911.com/form/customer-transfer-claim, or email to: warranty@hybridbattery911.com.
Disclaimer of Warranties
HB911 warrants that the installed hybrid battery is free from material defects and workmanship from the date of purchase. All other express or implied warranties, including merchantability or fitness for a particular purpose, are disclaimed to the fullest extent permitted by law. HB911 reserves the right, at its sole discretion, to satisfy any warranty claim by providing a replacement battery of equivalent age, condition, and functionality, which may include a remanufactured unit. Replacement with a new battery is not guaranteed and shall not be assumed or implied unless expressly stated in the original warranty agreement.
Limitation of Liability
HB911 shall not be liable for indirect, incidental, consequential, or punitive damages. Liability is strictly limited to the remedies described herein.
Release of Claims
By accepting this warranty, the vehicle owner releases HB911 and its representatives from all claims arising out of the use or operation of the product.
Jurisdiction
All disputes or claims related to this agreement shall be governed by the laws of the Commonwealth of Pennsylvania. Any legal proceedings shall be brought exclusively in the state or county courts located in Chester County, Pennsylvania. Each party irrevocably consents to the jurisdiction of such courts and waives any objection to venue.
