FAQs

A dealer is a good option if you don’t mind spending $3K to $5K and taking the time/money to figure out how to get the vehicle to them. Their replacement only comes with a 12-month warranty. Hybrid Battery 911 comes to you and puts in a fully “revitalized” battery pack for about one-third of the cost and the option of a lifetime warranty (paid monthly or yearly).

Our “state of the art” system, actually revitalizes all the individual modules (Prius has 28 modules) up to 90% energy level when your car battery was brand new. This is a very expensive and precise process that gives you the assurance your vehicle is in tip-top shape when we hand you your keys. The “other guys” are simply putting a “band-aid” on your issue by only changing out the module that has currently gone bad.

When they take your money and leave, you are left with this question: when are the other 27 modules going to go bad and where will I be when the next one goes? (Think of a loaf of bread that has begun to get mold on it, removing one bad slice and putting the rest away is not recommended).

There is a reason most qualified auto mechanics do not work on hybrid battery’s, these batteries contain a very high voltage and could result in significant injury or death. We strongly discourage a novice from attempting to go this route. Also, you would find the cost to purchase a whole new battery often being more than allowing Hybrid Battery 911 to do it for you at your home/office and back it up with our extensive warranty protection.

There is a reason most qualified auto mechanics do not work on hybrid battery’s, these batteries contain a very high voltage and could result in significant injury or death. We strongly discourage a novice from attempting to go this route. Also, you would find the cost to purchase a whole new battery often being more than allowing Hybrid Battery 911 to do it for you at your home/office and back it up with our extensive warranty protection.

We take great pleasure in getting you on the road again in 48-72 hours or less from the time you first reach out to us. Call or Text us at 1-888-761-1911 or fill out the “contact us” form and a scheduling representative will be available to assist.

We proudly serve the eastern region of the USA in Alabama, Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Ohio, Indiania and Virginia. We will often travel further for a small trip fee. So reach out to us today and let’s see how fast we can get you back on the road.

Typically, we are finished with the whole installation process, within 1 hour or less.

We take all major credit cards or cash (sorry, no personal checks).

Yes! We have partnered with Sunbit  and offer a Flexible Payment Plan (Installments) that you can pay-over-time. Please give us a call for a free estimate today!

Yes! Currently, we can help with Spanish, Portuguese, and of course English.

We believe in relationships over money. We fully honor all warranty work with the same standard of timeliness and excellence as when you originally called our company for the first repair!

Due to HB911’s green business model, all OEM parts inside the hybrid battery are reused. The following $350 damaged core fee is incurred only in those instances when the original components are not reusable: (i) a damaged ECU/harness connectivity, (ii) water damage, (iii) damage caused by infestation, (iv) engine loss of power, (v) and in rare instances of select aftermarket batteries. If you have questions or concerns regarding whether your vehicle falls under one of these categories, please feel free to reach out through call or text, and we will help you confirm before your scheduled appointment. 

 All appointments incur a $350 travel fee to secure an appointment. This travel fee is incorporated into the total price of the hybrid battery and credited upon installation. Should a customer not install a hybrid battery or miss an appointment slot, this fee is non-refundable. 

In the rare instance that our technician shows up to a scheduled service appointment and cannot pull trouble codes due to the vehicle being dead (such as a 12 volt being disconnected), a flat rate fee of $199 will be applied on top of the price of the battery to cover the cost of any extensive hybrid battery damage that cannot be verified. To avoid the fee, we require having confirmed lights and trouble codes active on the vehicle being serviced upon our technician’s arrival.